英语投诉信作文

Complaint Letter

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with the recent service I received from your company. Last week, on February 15th, I purchased a pair of headphones from one of your stores located at [specific location]. Unfortunately, the product has not met my expectations, and I would like to bring this issue to your attention.

When I first opened the package, everything seemed fine. However, after using the headphones for only three days, I noticed that the left earpiece had stopped working completely. Despite following all instructions carefully, the problem persisted. I then contacted your customer service department to report the issue and request a replacement or refund. To my disappointment, the response was slow and unhelpful. It took over a week to receive any communication, and even then, the solution offered was inadequate. Your staff suggested that I send the item back for inspection, but they failed to provide clear instructions on how to do so. This lack of clarity caused further frustration.

In addition to the technical malfunction, I also found the overall purchasing experience unsatisfactory. The salesperson who assisted me during the purchase did not seem knowledgeable about the product. They could not answer basic questions regarding its features or warranty terms. As a result, I felt misled when making the decision to buy it. Furthermore, the store environment was chaotic, with insufficient staff available to help customers in need.

Given these circumstances, I believe that your company has not provided the level of quality and service expected by its customers. I kindly urge you to address this matter promptly. Specifically, I would like to request either a full refund for the defective product or an exchange for a new unit at no additional cost. Additionally, I hope that your team will improve their communication and customer support processes moving forward.

I trust that you will take appropriate action to resolve this issue. Please let me know the steps being taken to rectify the situation within the next ten business days. If no satisfactory resolution is provided, I may have no choice but to consider legal action or share my negative experience with others through social media platforms.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

[Your Name]

[Your Contact Information]

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This letter expresses frustration clearly while maintaining a polite tone, which is essential for effective complaint correspondence.

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